support@vuhub.co.uk
+44 7478 036580
Protecting Your Personal Information
At Vertical Utility Hub Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our professional ecommerce services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection legislation.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Policy Metadata
Who We Are & What Data We Process
To provide our specialist business consulting and support frameworks, we require specific business and individual credentials.
Data Controller Details
For the purposes of the UK GDPR, the Data Controller is:
How We Collect Your Information
We acquire personal or professional criteria exclusively when you:
• Complete a general digital contact form
• Contact us directly via email or phone
• Request a customized service quotation or book a consultation
• Browse our website (via cookies and tracking pixels)
Categories of Personal Information Collected
Identity Credentials
Full name, business job title, and legal company entity name.
Contact Information
Corporate email addresses, physical business premises coordinates, and phone contacts.
Business Information
Target marketplaces, core project guidelines, operational queries, and direct team discussions.
Technical & Analytics
IP addresses, device layouts, operating platforms, browser models, pages reviewed, and timestamps.
Marketing Settings
Stated preferences regarding notifications and strategic newsletters from our firm.
Purposes, Lawful Bases, & Retention Timelines
We only process personal information where we have a lawful basis under Article 6 of the UK GDPR, retaining data only as long as necessary.
Processing Framework & Lawful Bases
| Processing Purpose | Lawful Basis (UK GDPR Article 6) |
|---|---|
| Responding to inbound business enquiries | Legitimate Interests |
| Providing agreed professional ecommerce services | Performance of a Contract |
| Preparing official quotations and service proposals | Legitimate Interests |
| Ongoing client relationship administration | Performance of a Contract |
| Website performance & security administration | Legitimate Interests |
| Compliance with regulatory or corporate legal requirements | Legal Obligation |
| Marketing updates and communications | Consent or Legitimate Interests (where legally permitted) |
Typical Data Retention Schedules
| Data Classification | Typical Retention Period |
|---|---|
| General contact enquiries | Up to 24 months from final correspondence |
| Client project records | Up to 6 years following contract conclusion |
| Financial & accounting records | 6 years (or longer where legally mandated by HMRC) |
| Website analytics & usage patterns | Up to 26 months |
| Marketing preferences & consent profiles | Until consent is actively withdrawn |
How We Use, Secure, & Share Your Data
Your data is used to deliver consulting services, handle operations, and maintain reliable website infrastructure securely.
Data Sharing Restrictions
We never sell, rent, or trade your records. Data is exclusively shared with trusted infrastructure providers (cloud, hosting, professional legal or accounting teams) under tight non-disclosure requirements.
Data Processors
Website hosting, data storage, email channels, and analytics platforms act on our behalf as official Data Processors under custom-designed protective data contracts.
International Transfers
We safeguard out-of-UK processing with UK International Data Transfer Agreements (IDTA), Adequacy Regulations, or Standard Contractual Clauses (SCCs).
Technical Security
We protect your records using industry-grade electronic encryption, restricted user roles, firewalls, and active operational checks to combat unauthorised access.
Cookie Tracking
Our site deploys essential and performance-based cookies. Non-essential tracking cookies will only fire after your explicit consent via our cookie notification banner.
External Sites
This site links out to external websites. We bear no liability for third-party privacy behaviors and recommend reading their policies separately.
Your UK GDPR Legal Rights
Under UK GDPR rules, you possess strong rights over how companies manage your physical and virtual footprints.
Concerned About Your Data Treatment?
If you believe that Vertical Utility Hub Ltd has not handled your personal information appropriately, we encourage you to contact us directly so that we can immediately investigate and resolve your concerns.
You also have the permanent legal right to file an official complaint with the Information Commissioner's Office (ICO), the UK's independent regulator tasked with maintaining database standards.
Contact Our Privacy Coordinator
If you wish to invoke any of your legal rights or require clarity concerning how we process your organization’s metadata, please submit an inquiry directly to our corporate email.
Registered Office Address
Policy Maintenance
We review this operational statement regularly to ensure alignment with contemporary legislation and corporate updates.